Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open – and this matters even more through a pandemic.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites. We’ll cover this during the assessment process.
What you’ll be doing
As a Logistics Planner you will be responsible for the scheduling, dispatch and completion of Logistics Management Centre (LMC) activities, these include tankering and hire equipment for both clean and waste wholesale operations. The LMC team will deliver the highest levels of customer service, applying trust, ease and care to ensuring a first class customer experience for both our internal and external customers. You will be working within a unique cross-functional team, which balances operational demand and strategic thinking so you will be in a position to influence decisions at different levels up to senior management and help shape what we do every day and in the future. Your key duties will include:
- Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost effective, maximises productivity and is in accordance with Thames and external contractural requirements
- Ensuring all work sent to contractors is fully compliant with all traffic management legislation to avoid fixed penalty notices and reduce permit costs
- Delivering the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model
- Supporting operational events and pollution incidents as required
- Being responsible for the allocation of equipment and services to the wholesale operations to enable remedial intervention to help prevent events or as enabler to allow for proactive work to be completed
- Assessing and investigating issues to ensure the right equipment is issued on time and to specification
- £25,000 to £30,000 + 25% shift allowance per annum, depending on skills and experience
- This is a full time position, based at Kemble Court, Reading
- Shift Pattern: 38 hours per week, 12 hour shifts: 06.30-18.30, 4 days on, 4 days off, 3 nights on, 7 nights off, 3 days on, 4 days off, 4 nights on, 13 nights off with all annual leave and bank holiday allowance built into your off periods
What you should bring to the role
- Experience in an office based Logistics, Planning or Scheduling role
- Proven experience working in fast paced environments and meeting targets
- Strong IT skills, specifically in Microsoft Office and use of different systems
- Excellent customer service experience
- Proven experience dealing with internal and external stakeholders
- Be highly organised and have excellent attention to detail
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and really great benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.