Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
We have an exciting opportunity to join Thames Water as a Technical Resource Co-Ordinator.
The job pays between £20,874-£28,242 plus a 25% Shift allowance on top of basic salary.
The working shift pattern is a 12 hour rotating shift pattern, based on an average contractual 38-hour week worked over an agreed 6 week shift cycle.
What you’ll be doing
The Technical Resource Co-Ordinator (TRC) is responsible for supporting the Control Room teams with the scheduling, dispatch and completion of investigations and repair work for above and below ground operations to contractors and Thames Water Engineers. The role delivers the highest levels of customer service, and Health & Safety in these activities as well as it’s vital role in supporting safe Sewer Entries from an office perspective and directing Operational Customer Contacts accordingly.
- Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost effective, maximises productivity and is in accordance with Thames and external contractual requirements
- Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model
- Support operational events and pollution incidents as required
- Responsible for the identification and allocation of reactive work to the appropriate technician for resolution
- Support the safe delivery of Sewer Entries by ensuring live contextual information is taken into account when field teams make entry
We are looking for you to
- Understand Work Management Processes and Systems preferred
- Be fully competent at using the appropriate Company IT systems and Office software
- Have excellent Organisational skills
- Have operational experience advantageous
- Have excellent communication skills
- Have ability to work under pressure to meet demanding targets
What’s in it for you
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.