Digital Engineering – Third Line Technical Support Engineer
This role will be based in our Clearwater Court, Reading. However, there is an option for hybrid or remote working.
This role will require you to be on an on-call out of hours rota.
Who are we?
As the UK’s largest water company, Thames Water are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities, and the environment.
The Third Line Technical Support Engineer is an integral part of the Application Support team which is growing to strengthen and increase our in-house capability and capacity. You will be working within the team to support customer facing VMware Horizon Environments. Providing technical support in planning and managing activities related to application packaging/maintenance/upgrades/improvements to ensure the platform is updated and maintained to best practise standards.
What you should bring to the role
We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:
Your Skills
- VMware Horizon, including creating and managing farms
- Application packaging
- ITIL including incident / problem management)
- SQL Database Administration
- Stakeholder and Vendor Management
- Experience working with Azure Platform
What you’ll be doing
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround... as part of the Digital team what role are they playing in making this happen.
Your Accountabilities
- Provide Second- and Third-line support of business-critical VMWare Horizon services.
- Work with the outsourced IT providers to resolve technical issues.
- Monitor applications and services to ensure business requirements are met.
- Provide technical support on Major incidents.
- Ensure ITIL process are followed in relation to Change, Problem, Incident and Major Incident.
- Maintain manage and update technical documentation for the supported platform.
- Provide technical support to projects where required, including transitioning application support into BAU from Projects/ Third Parties.
- Develop and enhance existing applications and services to meet business and IT requirements.
- Stakeholder Management. Develop key relationships within the business area and the IT Department.
- Experience working with Azure Platform
About you
As well as the technical requirements you must have skills in stakeholder management, communication, planning and organising, strategic thinking.
Would suit a self-motivated, Team player with attention to detail and an ability to deliver under pressure.
What’s in it for you?
It’s an incredibly exciting time to join Team Digital, the best people to tell you why, are the people in our team. Take a look at the video below to find out what they think.
https://www.youtube.com/watch?v=wmELR_xmXhw&list=PL37gUk7p48rqLEm-KEkgKuyDpLYsW5LH9&index=12[CA1]
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.