Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.  

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What does this role involve?

We are seeking a motivated people and process manager to lead and develop a team of multi-skilled Thermal hydrolysis Process (THP) Technicians. You will drive their personal performance and improve overall engagement, whilst managing in line with established HR policies & processes. Increasing asset availability and performance within strict quality targets is key to the success of this role and will be achieved with a strong health & safety focus.

What makes the role unique?

No one day is the same for our Performance Manager’s which gives a fantastic opportunity to apply their attributes to a front line management role in Operations. This is a challenging role and gives the successful person a great opportunity to make improvements and make a name for themselves.

You will be responsible for?

  • Managing a budget of up to £2m, ensuring planned & reactive maintenance is carried out in a timely and efficient manner, and that processes are optimised to maximise the production of green energy from our THP, anaerobic digesters and combined heat and power engines.
  • Health and safety – you will effectively lead the health and safety culture of the team as well as auditing health and safety systems & processes.
  • Performance management – you will be responsible for ensuring the team achieve optimal performance and you will be responsible for developing the team’s process knowledge & introducing new skills & health & safety awareness.
  • Process management – ensuring the THP achieves & maintains its required plant availability and reliability in order to meet quality targets at the agreed cost. 
  • Financial management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
  • Customer & stakeholder management - ensuring an exceptional service to our customers with early personal interventions as required.

What skills are we looking for?

  • An experienced people-manager with a proven track record of engaging & developing teams; ideally with site-based industrial or municipal process teams.
  • Ability to the lead and achieve results in a difficult environment with a strong focus on, and good working knowledge of, health and safety.
  • Experience of managing an operational budget with a structured and proactive approach. 
  • A good communicator and be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
  • Due to the nature of this role a full valid driving licence is needed.
  • Qualifications should include an engineering HNC/HND or equivalent.
  •  BOAS and/or WAMITAB qualifications will be beneficial but training will be given to the right candidate.

What’s in it for you?

The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrive on being challenged and ensuring that we deliver the best outcomes for our customers and our business. 


We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites. 

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. 

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.  If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.   

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer. 

Find out more about working at Thames Water 

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way. 


Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.