Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

About the role:

We are currently recruiting for a Contract Manager in our recently insourced Repair & Maintenance (R&M) function within Water Networks. Your role will be to drive the continuous improvement of R&M operations performance through the creation and delivery of new processes, as well as to oversee the development, implementation, and operationalisation of the new R&M contracts.

This role will be central to successful embedding of the R&M contracts into water networks and the future transformation of the function. Working with senior leaders in Operations and Contract Partners to deliver meaningful and sustainable change to the benefit of our customers and the environment whilst meeting H&S, financial and regulatory objectives.

Main Accountabilities:

  • Regional point of contact for supplier relationship management to optimise effective delivery in line with commercial agreements, through close partnership with the Commercial team
  • Understand operational requirements and commercial constraints to then gain supplier agreement to working patterns, depot allocation, skill requirements, FTE number
  • Actively support the transition towards a heavier Direct Labour model
  • Liaise with Operational Mgmt. (R&M Ops Mgr, Area Mgr and HoR) to understand FTE requirements / budget; liaise with Demand forecasting and Capacity planning to understand forecast; liaise with commercial to facilitate supplier Ts&Cs where required; liaise with suppliers to capture data and coordinate onboarding; liaise with Operational Projects and Logistics (OPAL) to confirm plant / kit requirements
  • Requesting team IDs for Thames Water Stores; onboarding activities with OPAL and Digital and Learning & Development
  • Monitoring, reviewing and reporting availability of contractor resource to highlight risks and concerns to optimise operational performance
  • Support effective pairing of R&M team members (Technician and Operative)
  • Facilitate effective supervisor working patterns to manage standby, weekend, Christmas and bank holidays
  • Manage the contractor to ensure data integrity for use in future planning and assurance 

We’re looking for you to:

  • Be a person who identifies problems before they arise, as well as being practical and intuitive thinker
  • Be a tenacious and resilient individual with the ability to work with confidence in a challenging and reactive environment
  • Have a track record in project delivery and to be able to demonstrate delivery against commercial and operational objectives.
  • Have a strong focus on continuous improvement
  • Be comfortable adapting your communication style to delivery teams as well as more corporate senior stakeholders, and to display demonstrable experience of this
  • Be responsible for the preparation of documentation for risk review session as required
  • Be fully competent at using IT systems and Office software
  • Have the ability to articulate clearly business cases linked to benefits and risk, this is crucial to the success of this role
  • Due to the nature of this role, you are required to have a valid full driving licence.

    What’s in it for you? 

    This is an exciting opportunity to support the formation of the field Repair & Maintenance function within Thames Water and ensure a smooth transition from the existing third-party providers.

    Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. 

    We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

    Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.  If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.   

    We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive.  We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. 

    Find out more about working at Thames Water.

    We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an ‘Ambassador’ or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.

    Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.