Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing
As the Logistics Control Operations Manager you will be responsible for the delivery of logistics services across Thames Water through the LOCC (Logistics Operational Control Centre). You will lead, manage and develop a team of logistics planners and specialists, focused on efficient and quality delivery of key strategic regulatory targets, including SI3 and pollution prevention whilst engaging key operational stakeholders. Your key duties will include:
- Leading the delivery of the LOCC operational delivery commitments to all business units whilst maintaining an efficient and fully utilised team from Logistics Delivery and the supply chain
- Leading, managing and developing a team of 11, including: Logistics Shift Planners, Logistics Co-ordinators and specialist roles, empowering judgement in delivery of services
- Utilising feedback and data to identify areas of risk and improvement to improve LOCC service delivery and performance
- Proactively managing a culture of health, safety and wellbeing within the team and across the Thames Water Delivery and supply chain teams
- Driving engagement and involvement of the whole team in the efficient delivery of Logistics Control objectives
- Engaging with stakeholders across the organisation to build relationships and improve the LOCC service delivery and efficiency
- Ensuring the LOCC delivery approach is consistent and process-driven, working with the team and specialists to ensure processes are accurate and up to date
- Supporting Incident Management, Systems & Control and operations where appropriate during operational incidents to ensure effective delivery and mitigation of risk
- £39,000 to £49,424 per annum, depending on skills and experience
- 36 hours per week, Monday-Friday
- This is a Permanent, Full-Time position
- Hybrid role with base location Kemble Court, Reading
What you should bring to the role
- Experience of managing and developing a team in an operational role
- Demonstrate excellent communication and leadership skills
- Experience of dealing with and managing stakeholders expectations at all levels
- Proven ability of working under pressure to meet targets in planned and emergency scenarios
- Be highly organised, resilient and adaptable and able to manage multiple responsibilities
- Fully conversant with Microsoft Office, specifically, Word, Excel and Outlook
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and really great benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.