We’re looking for people with a passion for providing high-quality customer service to join our Contact Centre in Swindon as a Customer Service Advisor. Don't worry if you haven’t done this before, what’s important to us is a proactive outlook, a ‘customer first’ approach, and a great attitude!
What you’ll be doing
In this fast-paced role, you’ll be the first point of contact for our customers and deliver a great experience to every customer you speak with. You’ll take ownership of each situation, asking the relevant questions, listening, and finding a solution that leaves our customers feeling that they have been understood and supported in the best way possible.
We know our service is essential, but we also want it to be exceptional, so we need you to help us make sure we’re always putting our customers first. If you thrive on a challenge, are at your best when you’re busy, enjoy helping and can empathise with customers who are facing difficulty, then the Customer Service Advisor is the perfect job for you!
As we’re proud to support the communities we serve, we’ll need you to live in the Thames Water region. You’ll know if you do as you’ll be a Thames Water customer with your water bill coming from us.
Our working hours are 36 hours a week and to ensure we are available to support our customers, you'll be working on one of the fixed working patterns below:
- 5-Day Week - 0800 - 2000 Monday to Friday working 1 Saturday in 4
- 5-Day Week - 1215 - 2000 Monday to Friday
- 4-Day Week - Monday, Thursday, Friday, and Saturday 0830 - 1800
- 4-Day Week - Monday, Tuesday, Wednesday, and Saturday 0830 - 1800
We’re holding assessment centres for our Customer Service Advisor role, and it's a great opportunity to visit our office in Swindon and meet some of the team.
What you should bring to the role
- A strong passion for customer service - if you have worked within a contact centre previously, that’s great but also if you're used to supporting customers either face-to-face or over the telephone, you’ve got the potential to become an exceptional Customer Service Advisor
- Active listening skills
- The ability to hold difficult conversations and demonstrate resilience and strength
- Passion and a great team player
- A good level of computer literacy, and problem-solving skills
What’s in it for you?
This is a fantastic opportunity to make a difference and you’ll be working with like-minded people with customers at the heart of everything they do. We’re dedicated to giving you great training and will ensure you have everything you need to thrive in this role.
Real purpose, real support, real opportunities. Come and join the Thames Water family
- Competitive salary starting at £21,000 per annum
- 24 days holiday per year increasing to 28 days with the length of service
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.