Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open
We are looking for a Performance Manager to join Thames Water on the London Tideway Tunnel team. The successful candidate will start in the coming months.
What you’ll be doing:
This is a newly created role that offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations on a prestigious project. As a Performance Manager working in the London Tideway Tunnel Control team, you will assist in the control of tunnel operations, when we bring this high-profile project into service.
This unique role also includes the responsibility of overseeing the operation of the London Tideway Tunnels as well as Tideway pumping station, Abbey Mills pumping station and Greenwich pumping station which are three of our largest network assets.
Other key responsibilities include monitoring weather patterns and assessing weather forecasts to activate the different modes of operation. Also, the use of SCADA to monitor the performance of all critical pumping stations and London Tideway Tunnels. Other responsibilities include responding to specific reactive situations such as catchment flooding or impact to the environment to ensure we comply with Quality Policies and Quality Objectives.
- Process Management: Ensuring the network achieves and maintains its required plant availability and reliability to meet quality targets at the agreed cost. Also reviewing crucial process effective factors such as weather forecasts and switch between wet weather and extreme wet weather modes based on predicted rainfall.
- Financial Management: Owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
- Performance Management: Monitoring London Tideway Tunnel performance, identifying early discharges from the catchment.
- Stakeholder Management: Ensuring exceptional service to our stakeholders and customers. Including regular liaising with Beckton and Crossness Sewage Treatment Work’s Control Rooms, Western Pumping Stations and the Waste Control Desk.
- Health and Safety: Effectively manage the Health and Safety of the team as well as audit the Health and Safety system & processes. Including responding to alarms and ensuring appropriate timely action is taken to escalations to ensure assets are returned to business as usual.
- Learning and Development: Continually improve the performance, standards, and capability of the team.
What you should bring to the role:
- Knowledge and experience in wastewater production processes is desirable
- Previous experience in managing operational staff is required, but what is essential is an appreciation of the importance of employee engagement and team structure in enabling performance
- A strong focus on, and a good working knowledge of, health and safety is essential
- Experience managing the operational budget with a structured and proactive approach.
- An ability to prioritise, and organise workload is required. The successful candidate will be expected to consider operational strategy beyond just the day-to-day and will plan ahead.
- An ability to work in a team and develop relationships across departments
- Due to the nature of this role, full valid UK driving licence is needed
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service built into the shift pattern, and a wider benefits scheme.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Click here to find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.