Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing as a Systems Administrator
This role is in the Logistics Operational Control Centre (LOCC) who are responsible for the deployment of tankers (clean and waste), hire equipment and all logistical requirements to support Thames Water internal and external customers. Your role will form part of the Operational Projects and Logistics team (OPAL) which is the in-house centre of excellence for the complex and diverse logistics functions within the company.
You will be working within a unique cross-functional team, which balances operational demand and strategic thinking. This is a position that will be able to influence decisions at different levels up to senior management and help shape what we do every day and in the future. Key duties will include:
- Being responsible for the monitoring of a system called ORTEC that schedules and dispatches work to our inhouse drivers and our contractors
- Ensuring correct system and app usage to provide accurate data for wider reporting
- Delivering the highest levels of customer service, ensuring a first-class customer experience for both our internal and external customers
- Working alongside the Logistics Shift Planners and analysing in day HGV logistical movements in alignment with the plan for day
- Identifying and proactively resolving anomalies in the logistics planning to ensure effective operations
- Communicating with external suppliers and LMC team members to resolve logistical planning challenges that arise during the day
- Re-planning logistical work to meet the changing requirements considering financial implications. Resolve ORTEC technical issues as they arise
- Reviewing operational reports for accuracy and take remedial action where necessary
Job Details
- This is a Fixed Term Contract until 31.12.2023
- £24,000 per annum
- 36 hours per week, Monday to Friday, 08:00am to 16:00pm
- This position is based at Kemble Court
- 100% office based
What you should bring to the role
- Experience of working under pressure in fast paced environments and meeting demanding targets
- Passionate about providing excellent customer service, someone who can really engage with internal and external stakeholders
- Organised and understand work management processes and systems preferred
- Have excellent IT skills, proficient in the use of Microsoft Office and have the ability to pick up the use of multiple IT systems / software
- Possess meticulous attention to detail & accuracy
- Have excellent time management skills in the completion of key tasks within set deadlines
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.