This vacancy is now closed


We currently recruiting for a catchment Field Operations Specialist. This is a key operational role that will lead field investigations regarding complex operational problems on our wastewater network, identifying solutions to improve efficiency and customer satisfaction. You will also be responsible for ensuring that contractors are working safely and in compliance with business Health and safety procedures.

What you’ll be doing as a Field Operational Specialist:

This role will have a particular emphasis on ensuring that our customers and stakeholders have the right resolution to any network activity in a timely fashion so customer and stakeholder management will be key.

The Northwest London team will be exploring how the technical skill sets of our teams within the catchment can be utilised in the best way, blending our people, our data and our technology to deliver for our communities and the environment.

  • Lead complex and technical activities in the catchment.
  • Delivering operational and customer performance through excellent liaison with our customers and key stakeholders such as the Local Authorities.
  • Engage with contractors, customers, councils, and wider stakeholders to help work get delivered promptly with minimal disruption.
  • Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
  • Ensure our policies are adhered to by following; Stringent H&S standards, compliance with Regulatory requirements and delivering great customer service.
  • Hours Co-ordinator, rota basis where you will provide out-of-hours telephone assistance and support for escalations.

What you should bring to the role as a Field Operational Specialist:

  • Significant relevant industry experience and understanding of the business.
  • Excellent communication and problem-solving skills.
  • Excellent organisational skills.
  • Previous experience in managing contractor relationships.
  • Experience working within a regulated environment.
  • Knowledge of the New Roads and Street Works Act would be desirable.
  • A fully clean driving licence is essential.
  • Previous knowledge of Health and Safety.

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with a length of service and a wider benefits scheme including a company car allowance, our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water:

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.