Are you a data-driven leader with a passion for forecasting and portfolio performance? Do you have experience in leading a team to deliver accurate and insightful analysis and reporting for household customers in the water or utility sector? If so, we have an exciting opportunity for you to join our Income department as a Senior Manager – Income Assurance.

What you’ll be doing as a Senior Manager – Income Assurance

In this role, you will be responsible for the forecast accuracy from revenue, billing, cash and debt for household customers along with portfolio performance reporting. You will also have the chance to work in a newly formed team, with exposure to senior stakeholders and a variety of projects.

  • Led forecasting and portfolio performance reporting and insight into the revenue, billing, cash and debt value stream.
  • Delivery of an end-to-end way of working that enables forecasting accuracy and further builds business and stakeholder confidence.
  • Leading a team to deliver high-quality inputs and outputs to the business, exec and board.
  • Working with large data sets drawn from a wide variety of internal and external sources including macroeconomic, portfolio and operational data.
  • Design and interrogation of databases; carrying out data transformations and liaising with the business to improve our ways of working.
  • Supporting the business and working with stakeholders to design, build, and maintain a range of visualisation dashboards and reports, managing stakeholder expectations.
  • Supporting and collaborating with colleagues to further our objectives, skills and capabilities.
  • Proactively identifying insights and trends from data sets using statistical methods and modelling.
  • Maintaining data quality, identifying data quality improvements, and ensuring data is secure and properly utilised in line with the GDPR.
  • Mentoring other team members, promoting cross-training and efficiency.
  • Bridge the gap between the business and data, using analytical thinking to solve business problems to generate value, presented through clear presentations and insight.

Base Location –Walnut Court, Swindon/ Hybrid

Working Hours - 36 hours per week – Monday to Friday

What you should bring to the role

  • Team Management - Experience of management or mentoring team members and track record of delivery through teams.
  • Presentation skills - Able to present and articulate complex information engagingly to different audiences, with a keen attention to detail with highly effective organisation and prioritisation skills.
  • Stakeholder management - Ability to collaborate and communicate effectively with all stakeholders, including senior leadership with some Exec exposure too.
  • Data Analysis - Essential to have experience and knowledge of working with databases, data analysis, and reporting or an in-depth understanding of operational data sets with a proven track record of quickly adapting to technical challenges.
  • Ability to learn new tools and techniques quickly - An appetite to stay up to date and adapt to new technologies.
  • Advanced Excel, PowerQuery, SQL and PowerBI.
  • Knowledge and experience of Python or other statistical languages - experience in applying statistical models to inform data-led decisions.
  • Personable with excellent communication - relationship-building relations across all levels of the business.

Desirable experience

  • Knowledge of building data pipelines - Working in Azure data factory would be an advantage.
  • A degree or equivalent within an analytical or substantial work experience in a similar type of role.

What’s in it for you?

Fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems.

  • Competitive salary plus benefits
  • Annual Leave -26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.