This vacancy is now closed


Thames Water is undergoing significant business transformation and as part of that we are looking for people across all areas of the organisation to work in an exciting, ever-changing, and highly rewarding environment.

The Senior Transformation Manager is a key role supporting the Operations Turnaround Plan.  They will be accountable for the successful delivery of Thames Water’s most critical business programmes.

You will help establish strategy, solve business problems and design and deliver critical business initiatives within the Asset Operations and Capital Delivery function.  These initiatives may include costs efficiency projects, regulatory changes, operating model changes or environmental projects impacting key PCs such as pollutions.  As a member of the Strategic Operations and Transformation Team, you will be part of a high performing group of transformation professionals that is being relied on to deliver the critical changes needed over the next few years that will enable a step change in our operational performance.  An exciting time to join a key team delivering important change.

This will be achieved by operating in a number of different environments.  Sometimes directing a matrix team, sometimes supporting a matrix team and sometimes operating as an individual delivering a piece of work. 

What you’ll be doing as a Senior Transformation Manager

  • Oversee successful delivery of the business-critical programmes.
  • Acts as the single point of contact regarding programme delivery status.
  • Build and steer the programme and project teams.
  • Keep the programme sponsor fully up to date and engaged regarding the progress of role holder’s programme.
  • Internal and external stakeholder engagement.
  • Management of inter-dependencies with other programmes in the overall Thames Water operational portfolio.
  • Influences a professional services culture across the business.
  • You will influence and be responsible for strategic decisions while encouraging change using new ways of thinking and industry insights.
  • Work with all Thames Water teams to ensure requirements are captured and delivered in line with what our customers and operational colleagues would expect to see from a world class organisation.
  • Ensures recognition of high performance, tackling under performance and developing talent, articulating the benefits of change to stakeholders at all levels

Base Location – Hybrid Clearwater Court in Reading or our offices in Slough.

Working Pattern or hours – 36 hours a week.

Other immediate demands – travel across sites as required for projects.

What you should bring to the role 

We are looking for a self-motivated, determined, and pragmatic Senior Transformation Manager that has experience in both complex operational turnaround programmes (ideally in the utilities industry) and/or large-scale efficiency programmes. 

You will have the stature and gravitas to be able to work with senior stakeholders across the business, ensuring critical business programmes are well defined, justified and successfully managed to enable the realisation of the benefits stated in the business case.

  • Ability to steer matrix and virtual teams whilst also comfortable delivering on an individual basis.
  • Experience managing change in multi-million-pound operational areas.
  • Ability to direct programmes and change initiatives to deliver major transformation.
  • Excellent internal and external stakeholder management and influencing skills at Director level.
  • Consulting background desirable
  • Ability to strive towards industry ‘best in class’ standards & methodologies.

What’s in it for you?

  • Competitive annual salary up to £75,000 per annum
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
  • Car Allowance of £5,800 per annum
  • Annual Bonus
  • Private Medical Health Care
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment