We are seeking to recruit an HR Advisor to join us on a Fixed Term Contract until December 31st.
The HR Advisor will play a critical role in the People Advice Service team that is responsible for providing a front-line People policy and process advice service to all Thames Water employees and managers. This role requires someone confident; customer focused and has strong knowledge of People processes, policies, and systems.
What you’ll be doing as an HR Advisor
- Providing a professional front-line advisory service that supports employees and managers with People policy, process and system queries, aiming to resolve as many at the first point of contact as possible
- Coaching line managers and employees to find the information they need in the People Portal and FAQs, to support self-service
- Raising cases in ServiceNow where the question cannot be quickly resolved
- Ensuring that the daily short-term sickness and long-term sickness reports are uploaded and actioned in line with the agreed process each morning
- Ensuring that new short-term sickness and long-term sickness cases are triaged and allocated to an HR Advisor in line with the agreed procedure and promptly
- In consultation with the Manager, undertaking additional ad hoc work as required, for example working with other teams to provide support to get letters out, liaising with managers when there is a change in policy etc.
- Working with the HR Advisors who provide a more in-depth Employee Relations service to managers – triaging and allocating cases in line with the agreed procedure
- Taking responsibility to manage simple ER cases, where agreed with the HR Advisory Team Leader
- Maintaining case management records to ensure they are clear, concise and in line with GDPR
- Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved
- Keeping knowledge of policies, processes and systems fully up to date and working in partnership with the wider team to develop knowledge as needed
- Attending and participating in training/updates about any systems policies, processes, or procedure changes
What you should bring to the role
- Experience working in a remote and high-volume HR Advisory service using a similar HR service model/approach
- Customer focussed, with a detailed knowledge of People policies, processes and procedures
- Highly organised and responsive, with an ability to deal with a high volume of queries each day
- Confident and tenacious, taking ownership of issues to resolution promptly
- Experience in managing challenging stakeholders
- Resilient and able to be flexible to change in demands, whilst remaining approachable
- Trustworthy, with the ability to maintain confidentiality
- Excellent communication skills, with the ability to adapt and build rapport/provide advice to all levels
- An active listener who is naturally inquisitive and able to coach managers and employees to self-serve and/or know when to escalate a case
- Ability to work collaboratively with colleagues across the business
What’s in it for you?
- Competitive salary £29,280 -£33,000 per annum depending on experience
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.