This vacancy is now closed


As the SRO Operations Liaison Lead, you will work across the Thames Water Strategic Resource Options (SRO) project portfolio which comprises £5 billion to £6 billion of investment over multiple AMPs to improve resilience to drought whilst protecting the environment.

You will support the Thames Water SRO Portfolio team to lead the engagement between our operations teams, system planners and the SRO project delivery teams.

The initial focus will be on the Southeast Strategic Resource Option (SESRO) reservoir and London Water Recycling scheme, as they are developed through the gated process specified by the alliance of regulators (known as RAPID).

As the projects proceed further through the regulatory process, the focus will be on developing the specifications and design principles to support the planning consent and procurement processes.

This role can be based in our offices in South London or the Head Office in Reading. There will be a requirement for regular site visits across the Thames Water area, including Abingdon and London where the main sites are located.

What you’ll be doing as the SRO Construction Assurance Engineer

Working under the direction of the Project Development Managers the role will provide the expertise needed to facilitate the successful and seamless delivery of assets from need validation, design and implementation through to operational takeover and post takeover support where needed.

The main areas of focus include:

Operations Stakeholder Management:

  • Work with Thames Water operations and project teams to raise operational awareness throughout the SRO Portfolio team.
  • Support the Project Development Managers in meetings, workshops and reviews.
  • Set the projects up for success by ensuring clear communication between the project teams and operations for site visits.
  • Develop relationships with the project delivery teams to ensure a culture of end-user involvement is embedded across the programme.
  • Facilitate operational engagement workshops to ensure that the project delivery teams are developing solutions that meet the needs of the project scope.
  • Develop relationships to ensure the project teams are aware of other operational risks and opportunities across each operational area and wider programmes are considered holistically.

Project Development:

  • Provide advice and support as may be required relating to technical knowledge and competencies for the SRO Portfolio.
  • Be familiar with and effectively communicate the requirements of current applicable operations best practices.
  • Think innovatively and work to identify areas where processes can be improved.
  • Support key design reviews as requested by the Project Development Managers.
  • Support the Project Development Managers to ensure project objectives meet the requirements of the End User, taking into account the required business outcomes and available budget.

What you should bring to the role

  • Operational understanding and experience, ideally across Thames Water.
  • Ideally have a technical or operational background in an engineering, utilities or construction industry.
  • Strong communication and influencing skills and evidence of stakeholder management.
  • Self-motivated and comfortable working in a matrix delivery environment.
  • Proactive approach and ability to adapt to changing scenarios to solve problems.
  • Ability to identify project requirements identify gaps in project scope and appropriately raise them.
  • Full UK driver’s licence.

What’s in it for you?

  • Competitive salary up to £50,000 per annum.
  • 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

 Who are we? 

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties.

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

 Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.