As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow.
The role is central to Thames improvement activity in Financial Customer Care and Customer Service. You will drive the change agenda we need to make using data, and to track the things we change in measures and reports.
What you will be doing as Senior Analyst:
You will be to provide client managers with specialist information and advice related to a specific area of the business, either through regular operations or in a project environment. You will collect (ETL), organise, visualise, analyse and disseminate data and reporting back insights in a compelling and succinct way to the business.
The scope of the role encompasses Financial Customer Care and Customer Service. You will play a key role in reporting, tracking existing initiatives and driving incremental opportunity in our Thames financial turn around plans.
- Providing relevant and effective operational data analysis and interpretation.
- Giving expert advice to help influence and inform colleagues / managers on operational decisions.
- Daily reporting and analysis, interpreting data into insight.
- Driving key business priorities and decisions through data, supporting operational teams to make informed decisions.
- Conduct modelling and interpretation of the company operational data, working closely with colleagues in other functions at all levels, and providing insight and challenge into the operational and process owner teams or project managers.
- Monitoring, controlling and reporting on risk and opportunity profiles.
- Produces consolidated reports across the Business.
- Prepare insight from analysis of complex data to identify skills gaps or broken processes & procedures making recommendations for possible improvements.
- Supporting other managers and departments with effective data capture for both regular and ad-hoc reporting.
What you should bring to the role:
- Data, Analytical and Insight experience essential.
- Ability to deal with key stakeholders within the business.
- Previous People Management experience.
- Previous commercial experience, or equivalent.
- Strong numerical and analytical skills.
- Numerical, application experience, insight and high-level messaging capability.
- High level of relationship management ability.
- Strong Azure and Azure Data Factory skill set.
- Power BI & SQL experience including PL-SQL.
- Strong programming background including experience in Python.
- Demonstrate aptitude for finding the unknown problems in data.
- Be strong at statistical modelling in big data sets.
- Have experience in using demographic and customer segmentation data sets to improve revenue, debt collection and customer experience opportunities.
- A proven expert at tracking improvement in the things we do with data.
- This role is Hybrid based at Walnut Court Swindon SN2 8BN.
- 36 hours per week Monday to Friday.
What’s in it for you?
- Competitive Salary of up to £55,000 per annum depending on skills and experience.
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.