This vacancy is now closed


We are currently Recruiting for a System Optimisation Analyst to join our Water Systems Performance team. As the successful candidate, your role will be to work in conjunction with the area’s System Optimisation Engineer to manage access to the clean water hydraulic systems.

You will also contribute to developing and implementing a sustainable longer-term strategy to run a calm network within regulatory requirements with high area reporting availability.

This is an exciting opportunity to join a team at the heart of Water Systems Performance. You will gain extensive skills and knowledge in the operation of our vast clean water hydraulic system, from source to tap.

What you will be doing as the System Optimisation Analyst

  •  Monitor, investigate, and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas, and developing solutions to individual problems.
  • Manage the District Metered Area (DMA) and District Meter (DM) availability issues. Explain variations against a target, including action plans to maintain and improve position. 
  • Support the System Optimisation Engineer in the management of unplanned emergency events with a view to mitigating adverse effects on the customer, Supply Interruptions, water quality, brand image, and levels of compensation paid to the customer due to disruption via the Customer Guarantee Scheme (CGS).
  • Support the System Optimisation Engineer and Risk Analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example, the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants, and other rechargeable work.
  • Ensure all network operations follow current signed-off Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
  • Assist with analysis of long-term network issues such as loss of pressure, low flows, area integrity, and network resilience.
  • Support with formulating wider strategies for managing pressure flows, reservoir levels, and pumping regimes in conjunction with the water control centre and highlighting instances of noncompliance. 
  • Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.

Base Location:  Godalming - Guildford - GU7 1UP, Kemble Court - RG2 6AD

Working Pattern or hours: 25.2 hours

What you should bring to the role

  • Working knowledge of GIS mapping software and hydraulic modelling is preferred, but not mandatory.
  • Strong communication and leadership skills are required when negotiating or liaising with different stakeholders in this role.
  • It is essential that you possess good analytical, problem-solving, negotiating skills, and an extreme willingness to learn and work hard to drive your career within Thames Water.
  • Full driving license and own transport are desirable, though not compulsory.

What is in it for you?

  • Competitive salary starting from £32,640 pro rata per annum.
  • 26 days holiday per year increasing to 30 with the length of service. (Plus, bank holidays) Pro Rata
  • Opportunity to work from home.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.