Within this role, you will be responsible for leading the reduction of supply interruptions (SI) through solid technical knowledge of always-in-supply (AiS) methods of mitigation in both planned and emergency activities.

You will lead in identifying supply interruption issues and delivering the logistics response, ensuring optimum response times and returning as many customers as possible back into supply safely and responsibly before we trigger an SI penalty.

Working within the logistics team, coordinating Thames Water and supplier tankers and drivers, working closely with network management and planning teams to ensure the correct decisions are made, and am ultimately responsible for adhering to our “no regrets” approach.

This role is referred to internally as a Supply Interruptions Specialist

What you will be doing as a Logistics Planner

This role and its responsibilities are critically important to the company at a time when the water industry faces unprecedented challenges from a Customer Service and Supply Interruptions perspective. Your key duties will include:

  • Delivering a logistics response to customer water supply interruptions utilising clean tanker resources available from within Thames Water and the supply chain.
  • Identifying and assessing supply interruption risks and mitigations.
  • Ensuring high quality and efficient communication with other 24/7 Clean Water, Incident Management, Customer and Planning & Dispatch Shift Teams.
  • Providing specialist AiS support to the wider business about Clean Water System emerging risks.
  • Develop AiS solutions relating to potential Supply Interruptions (SI) by geographical area.
  • Developing and supporting AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints.
  • Updating all tanker fill and infusion locations on shared corporate systems.
  • Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required.

Location – Kemble Court, Reading.

Working Hours – 38 hours per week on a shift pattern:

12-hour shifts: 06.00 am to 18:00 pm and 18:00 to 06.00 am; 4 days on, 4 off, 3 nights on, 7 off, 3 days on, 4 off, 4 nights on, 13 off, repeat.

What you should bring to the role

  • Demonstrate excellent communication and leadership skills.
  • Experience dealing with ng and influencing stakeholders at all levels.
  • Possess an analytical and methodical mind with attention to detail.
  • Experience in using Microsoft Excel and a willingness to learn technical new skills.
  • Ideally, experience in incident management/incident support.
  • The ability to work under pressure to meet targets in planned and emergency scenarios.
  • Be highly organised, resilient adaptable and able to manage multiple responsibilities.
  • Ideally, an awareness of corporate business procedures and processes.
  • Previous experience of working a mixture of days and nights on a rotational basis is desirable.

What’s in it for you?

  • Offering between £34,400 to £40,000 per annum, depending on experience and skills.
  • 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.