We’re on the lookout for a skilled Process Advisor to join our fast-paced Meter to Cash team. In this role, you’ll help make sure our customers get accurate bills and have the support they need to pay them. If you’re analytical, great with data, and love improving how things work – this one’s for you!

What you’ll be doing as a Process Advisor

Support the team in hitting their targets by delivering accurate, easy-to-understand reports that highlight how we’re doing and where we can improve

  • Supporting the team to hit business goals and improve how we work.
  • Using data to understand how our processes are performing and suggest improvements.
  • Providing helpful insights through clear, reliable reporting.
  • Handling internal and external queries, taking ownership of resolving any issues.
  • Spotting opportunities to make things better and more efficient.
  • Checking the accuracy of fieldwork and giving feedback to improve quality.
  • Working closely with other teams to keep things running smoothly.

Location: Swindon (Hybrid)
Contract: 12–18 Months (Fixed-Term)
Hours: 8am–4pm or 9am–5pm

What you should bring to the role

  • Experience working with SAP and Billing/Metering processes. (a plus!)
  • Confident using Excel, Office tools, and turning data into useful insights.
  • A process-minded person who loves solving problems and thinking things through.
  • A great team player who can inspire and influence others.
  • Clear, confident communicator – someone who can explain things simply.
  • Flexible, resilient, and ready to handle whatever comes your way.

What’s in it for you?

This role gives you the chance to take the lead, think creatively, and suggest new ways to improve how we work. It’s a great opportunity to make a real impact. We’re a team that embraces challenges and is always striving to deliver the best for our customers and the business.

  • Competitive salary.
  • 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
  • Generous Pension Scheme through AON.
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.