We are looking for an Environmental Contracts & Campaigns Manager to join Thames Water on a permanent basis to support the delivery of improved Environmental Performance across our Wastewater Networks through the delivery of our Targeted Catchment Investigations and customer campaigns.

Location: You will cover the whole of Thames Water Region.

Working Hours: 36 hours per week

The role would suit a highly skilled and motivated operational manager with contract management experience, ideally related to the management of wastewater networks with a background in pollution, flooding and blockage management.

This is an exciting role to reduce the number of sewer spills where you will be own and be accountable for all elements of this workstream, developing and driving performance of this area by leading your direct team, contract partners supported by effective internal and external stakeholder engagement.

To support the customer campaigns, you will be working in conjunction with our marketing and communications team to develop, target and deliver our strategy in educating about sewer misuse, leading our customer and stakeholder education activities that aim to prevent customer sewer abuse.

What you will be doing as an Environmental Contracts & Campaigns Manager?

  • Delivery of the Targeted Catchment Investigations (TCI) activities. Reducing the number of pollutions, sewer floodings and blockages that occur from Thames Waters wastewater network To date the activity has been operated as a trial which is now in the process of being scaled up across the business.
  • You will be accountable for onboarding suppliers and carrying out full roll-out across Thames Water.
  • Contractor Management - you will be responsible for the day-to-day management and performance of suppliers delivering the field elements of your workstreams.
  • You will be accountable for the Health and Safety management of the field teams carrying out the TCI process, ensuring all work is carried out in accordance with TW procedures.
  • Delivery and control of intervention work – you will be responsible for delivering the work required to fix the issues, through your own contractors and by directing work elsewhere in Thames Water.
  • You will be accountable for the budget and financial performance of the teams.
  • You will be accountable for the management and development of staff within the teams.
  • Proactively engage and influence stakeholders both internally and externally, and develop sustainable, long-lasting relationships both with our business and our regulators.
  • Developing and implementing educational programs to inform customers about sewer abuse.
  • Building and maintaining relationships with key stakeholders, including local authorities, community groups, and regulatory bodies. This involves regular communication and collaboration to address concerns and promote best practices.
  • Organising and participating in public outreach events, such as workshops, conferences, and community meetings, to raise awareness about sewer abuse and promote responsible behaviour · Assisting in the development and review of policies related to sewer abuse. Providing input based on field observations and stakeholder feedback.
  • You will liaise with teams across the business, including front-line operational teams as well as marketing and communications, legal, environmental compliance, commercial and procurement and regulation teams.

To thrive in this role, the essential criteria you’ll need is:

  • A passion to improve our environmental performance.
  • Water industry experience and/or experience in a similar type of role of education and enforcement.
  • Experience in driving performance through direct and indirect teams.
  • Understanding of waste network operations.
  • Experience in positively influencing and working collaboratively with all levels of an organisation to achieve improved business outcomes.
  • Full driving licence as travel is required.

What’s in it for you?

  • Offering a starting salary of £61,150 per annum.
  • 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
  • Car Allowance.
  • Annual Bonus.
  • Generous Pension Scheme through AON.
  • Private Medical Health Care.
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.