This is a great opportunity to join Thames Water in a role where you will help ensure that important technical information and documents are accurate, organised and easy for teams to access. You will work closely with engineering and operational teams to manage document management systems, improve information quality and support better decision-making through clear reporting and analysis. The role offers the chance to build strong data, governance and reporting skills while contributing to how asset information is managed across the business.

What you’ll be doing as an Information Analyst

  • Managing and maintaining technical information within document management systems to ensure documents, metadata and structures remain accurate and complete
  • Administering document libraries, permissions and metadata structures to support good information governance
  • Running scheduled reports to identify missing metadata, incorrect naming conventions and overdue document reviews
  • Review dashboards and KPI reports that track metadata completeness, review cycle times and handover readiness
  • Maintaining and promoting document control standards, including naming conventions, metadata requirements and review processes
  • Highlighting issues in project information handover by validating documentation against internal standards and requirements
  • Supporting process improvements, automation opportunities and stakeholder training relating to document management systems

Base location: Reading, Clearwater Court
Working hours: 36 hours per week, Monday to Friday, with hybrid working available

What you should bring to the role

  • Experience working with document management systems and information governance or information control processes
  • Strong analytical and problem-solving skills with the ability to identify gaps or inconsistencies in information
  • Confidence using reporting or data analysis tools to produce dashboards and performance insights
  • High attention to detail with the ability to maintain compliance with information standards and procedures
  • Good organisational skills with the ability to manage multiple priorities and maintain well-structured information environments
  • Experience working with technical information and producing clear, accurate data reporting

What’s in it for you?

  • This role will be paid from £47,400 to £ 52,000 per annum depending on skills and experience
  • 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
  • Generous Pension Scheme through AON.
  • Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) 

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values 

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.