This role is centred on contracts management, commercial oversight, and delivery assurance. The successful candidate will be responsible for overseeing the performance, compliance, and readiness of contracted parties delivering works and services associated with the Tideway Programme. You will play a key role in ensuring asset readiness and availability reporting is accurate, timely, and contractually aligned, while working closely with Tideway to shape the future maintenance and operational approach within the agreed commercial frameworks.

You will collaborate extensively with internal project teams, contract partners, and Tideway to ensure that assets and associated contractual deliverables are completed and handed over in line with programme timelines.

The London Tideway Tunnels comprise a wide and complex asset base spanning from Acton in the west to Abbey Mills and Beckton in the east. This role will be based at one of our London operational sites and will involve regular travel across the network to fulfil contract governance and supplier-facing duties.

The Tideway Tunnel is a multibillion-pound infrastructure project designed to prevent storm sewage from entering the River Thames. With construction nearing completion, Thames Water is preparing to take on the operational and contractual responsibilities, making the establishment of robust contract governance and readiness processes essential at this stage.

 

What you’ll be doing as an LTT Contracts Manager:

  • Working collaboratively with Tideway and our delivery partners to develop and agree contractual approaches to reliability-centred maintenance and long-term asset stewardship.
  • Reviewing technical information and translating it into clear contract deliverables, specifications, and performance expectations, ensuring suppliers deliver to the required standards.
  • Supporting the delivery of project outputs through active participation in multidisciplinary working groups as assets transition from commissioning through to acceptance and long-term operational contracts.
  • Developing, monitoring, and reporting contract-aligned KPIs, ensuring contractors meet quality, readiness, and performance measures.
  • Providing leadership and oversight to a small team, ensuring objectives tied to contract performance and asset readiness availability are achieved.
  • Managing maintenance and service contracts, ensuring performance, compliance, and delivery obligations are met in accordance with contract terms.
  • Preparing and issuing asset and contract performance reports for internal and external stakeholders.

 

Base location: Beckton (STW) - IG11 0AD, however there is flexibility to be based out of other London sites.

Working pattern or hours: Hybrid – 36 Hours per week (Monday to Friday).

 

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

  • A relevant technical or engineering qualification, ideally supplemented with commercial, contract management, or project delivery experience.
  • Strong leadership and team management abilities, particularly in a supplier or contract-facing environment.
  • Excellent communication, negotiation, and stakeholder engagement skills, with confidence in dealing with contractors and project partners.
  • Strong analytical capability with the ability to interpret technical information, contractual obligations, and performance data.
  • Experience in project or contract management, delivery oversight, or commercial governance.
  • Willingness to tackle complex contractual and delivery challenges in a high-profile infrastructure environment.
  • Training and development will be provided where required, including contract governance, commercial frameworks, and Tideway-specific processes.
  • Full UK Driving License.

Additional skills and experiences would be great to have/bring:

  • Experience within the wastewater or utilities sector is desirable, though not essential.

 

What’s in it for you?

  • Offering a salary between £47,600 and £60,000 per annum, depending on skills and experience.
  • Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.