About the role:

As the Resilience and Emergency Planning Manager, your role is to help the company understand both its internal and external risks, as well as how these risks could affect business operations and customer service. You will be tasked with creating clear and cost-effective plans and strategies to address these risks, ensuring the business can respond proactively and consistently strengthen approaches.

You will work with stakeholders to enhance Thames Water's reputation as a professional, resilient, and prepared organisation.

You will be responsible for building and maintaining strong relationships with both internal and external stakeholders, supporting effective risk management and mitigation according to regulatory requirements (such as SEMD) and internal resilience standards.

Key Responsibilities:

  • Serve as the primary operational liaison for relationships with the Department for Environment, Food & Rural Affairs (DEFRA), Environment Agency (EA), and Drinking Water Inspectorate (DWI) concerning business resilience.
  • Oversee the performance management and professional development of the Business Resilience team in accordance with the competency framework.
  • Maintain comprehensive and auditable risk logs that support business resilience, mitigation planning, and implementation across Thames Water, including compliance with the Civil Contingencies Act, SEMD regulations, CPNI, and related requirements.
  • Develop and coordinate plans in advance of major external events that could impact business resilience, continuity, or incident response.
  • Ensure robust business continuity plans are established and maintained across all functions in alignment with strategic policies.
  • Establish and manage internal business resilience policies, plans, procedures, and guidelines, reflecting changes in external regulatory standards and maintaining adherence to business quality, compliance, and regulatory measures.

To be successful, you will have the following skills and experience:

  • Ability to communicate complex legislation and language into user-friendly guidance and updates
  • Strong communication skills, both verbal and written
  • Computer literate; with ability to use new systems with training
  • Well-developed analytical and critical thinking skills
  • Strong decision-making skills, in a risk-based environment
  • Excellent relationship management and leadership skills
  • Excellent coaching skills and a track record of development of teams
  • Background & understanding in utilities operations is preferable

What’s in it for you? 

  • Competitive salary from £65,000 to £80,000 per annum depending on Skills and Experience
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) 
  • Car Allowance
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Private Medical Health Care
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. 

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) 

Who are we? 

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values 

Working at Thames Water 

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. 

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. 

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. 

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. 

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. 

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.