Thames Water is recruiting for a Personal Assistant to join a busy team and look after 3 Directors.

The Personal Assistant (PA) to Directors provides proactive, organised, and professional administrative support to a group of senior leaders across the organisation. This role exists to ensure day-to-day operations for the Directors run efficiently and smoothly, by managing diaries, coordinating meetings and logistics, handling correspondence, and supporting general administrative tasks. Acting as a reliable first point of contact and a representative of the Directors, the PA plays an important part in ensuring timely communication and coordination across departments.

What you’ll be doing as a Personal Assistant

  • Schedule and coordinate meetings, appointments, and events across teams; manage diary conflicts and plan time effectively.
  • Support inbox management; flag priorities and ensure prompt communication between Directors and stakeholders.
  • Book travel, accommodation, and transport as required, process expenses promptly and in line with company policy.
  • Prepare agendas, coordinate meeting logistics, and take accurate notes; follow up on key action items as required.
  • Welcome visitors professionally and courteously; arrange hospitality and meeting room set-up where needed.
  • Liaise with HR and candidates to schedule interviews, support onboarding activities and induction coordination.
  • Help organise team events, internal meetings, or occasional offsite activities and social functions.
  • Handle sensitive information with care and always act with discretion.
  • Provide holiday/sickness cover for other PAs where needed; work collaboratively with EAs/PAs and the wider support team.

Location: Hybrid from our Reading office, Clearwater Court, with some ad hoc site visits required.

Salary: This position pays a salary between £35,000 and £42,000 per annum, depending on experience.

To thrive in this role, the essential criteria are:

  • PA Experience – 2+ years in an administrative or PA role supporting multiple senior leaders or teams.
  • Diary Management - Confidently coordinating diaries and meetings, both virtually and in person.
  • Communication Skills - Strong written and verbal communication; ability to engage with all levels.
  • Organisation & Time Management - Ability to manage multiple tasks and priorities with minimal supervision.
  • Team Collaboration - Works well with others and supports colleagues when required.
  • Attention to Detail - Demonstrates accuracy and consistency in written and administrative work.
  • Discretion & Professionalism - Trusted to handle sensitive or confidential information appropriately.
  • Microsoft Office Suite - Proficient in Outlook, Word, PowerPoint, Excel, and Teams.

Extra qualities that would be a great fit for our team

  • Experience Supporting Multiple Leaders - Used to juggling competing priorities across multiple diaries.
  • Event Management - Experience coordinating off-sites or internal senior events.
  • Minute Taking - Comfortable capturing informal meeting notes or summaries.

What’s in it for you?

  • Competitive salary of between £35,000 and £42,000 per annum, depending on experience.
  • Generous Pension Scheme through AON
  • 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
  • Performance-related pay plan directly linked to company performance measures and targets. 

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.