We are seeking a dynamic Operations Catchment Manager to lead the delivery of essential wastewater services across Northwest and Central London at Thames Water.

This role offers the opportunity to manage some of the largest and most complex pumping stations and historic trunk sewer networks within Thames Water’s portfolio.

You will play a key role in protecting the environment and delivering excellent customer service, while guiding your team through an exciting period of transformation, including the integration of the Tideway Tunnel into operations.

What You’ll Be Doing as an Operations Catchment Manager:

As Catchment Manager, you will be accountable for leading a high-performing operational team and ensuring safe, efficient, and reliable outcomes across the catchment. Your responsibilities will include:

  • Leading, developing, and managing team performance to achieve operational excellence
  • Overseeing the operation and maintenance of wastewater pumping stations and sewer networks
  • Managing operational budgets and identifying opportunities for continuous improvement
  • Ensuring all activities comply with environmental standards and exceed customer expectations
  • Collaborating with internal and external stakeholders to deliver KPIs, support capital investment projects, and maintain effective customer communication
  • Promoting a strong, proactive health and safety culture, ensuring best practices are consistently applied

What should you bring to the role:

We’re looking for a confident and visible leader with a strong operational mindset and a passion for developing teams. You will bring:

  • Demonstrable experience in leadership within operational or asset management environments
  • A solid understanding of health and safety legislation, including confined space and lifting operations
  • Knowledge of asset reliability, performance management, and continuous improvement
  • A hands-on management style, with the ability to engage and inspire teams
  • Excellent organisational, communication, and interpersonal skills
  • The ability to work independently and take full accountability for outcomes
  • Due to the nature of the role a Full UK Driving Licence is essential
  • Willingness to travel across multiple operational sites

Experience within the water industry is beneficial, but not essential.

We welcome applicants from a variety of sectors, including logistics, rail, telecommunications, military, retail, aviation, maintenance, and construction. Full training will be provided, and we highly value transferable skills. 

You must be comfortable working within strict health and safety environments, with confined space experience considered an advantage.

What’s in it for you?

  • Offering a salary from £55,000 per annum depending on skills and experience
  • Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.